right of withdrawal

Cancellation policy

Consumers have a fourteen-day right of cancellation.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the last partial consignment or the last item.

To exercise your right of withdrawal, you must inform us (Lite Venture®, van Roode Eismann GbR, Schlatter Str. 10, 79427 Eschbach, Germany, info@liteventure.de, telephone: +49 (0)7634 / 3409871) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.

The period begins upon receipt of the goods. To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal or return the goods in good time. The notice of withdrawal should be sent to: Lite Venture – van Roode, Eismann GbR, Schlatter Str. 10, 79427 Eschbach, info@liteventure.de

Consequences of withdrawal 

In the event of a valid withdrawal, the goods and services received by both parties must be returned and any benefits derived must be surrendered. If you are unable to return the goods received, either in whole or in part, or can only return them in a deteriorated condition, compensation for their value may be demanded or the return may be refused. This does not apply if the deterioration of the goods is solely attributable to their inspection – as would have been possible for the consumer in a high-street shop, for example.

You must return or hand over the goods to us without delay and, in any event, no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. The refund will only be made once we have received the goods back.

The costs of returning the goods shall be borne by the consumer, unless the goods delivered do not correspond to those ordered or are defective. For goods which, due to their nature, cannot be returned via a parcel delivery service, the costs may range from €50 to €500, depending on the sender’s location and the size and weight of the goods. Returns sent carriage forward will not be accepted. Parcels must be packed securely to prevent damage during transit. 

Please always inform us in advance of any returns. Further information on shipping bulky goods can be found here: www.liteventure.de/sperrgut-versand

Items used on the water cannot be returned. Test centres are available for testing purposes, offering trials and advice. When an online order is placed without prior consultation, we assume that the customer is familiar with the product or has familiarised themselves with its features at one of the test centres or during a test event.

Warranty

In the event of a warranty claim, repairs shall expressly always be carried out at the business premises of van Roode, Eismann GbR, Schlatter Str. 10, 79427 Eschbach. In the case of bulky goods such as kayaks and hardboards etc., which cannot be dispatched via a parcel delivery service, the customer is responsible for arranging delivery and collection for rectification; Lite Venture – van Roode, Eismann GbR shall not bear any costs for transport. 


The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

– To Lite Venture®, van Roode Eismann GbR, Schlatter Str. 10, 79427 Eschbach, Germany, info@liteventure.de

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notifying in writing)

– Date

(*) Delete as appropriate.

 

Special notes
If you finance this contract through a loan and subsequently revoke it, you will no longer be bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the purposes of financing. If the loan has already been paid to us when the withdrawal takes effect, your lender shall, in relation to you, assume our rights and obligations under the financed contract with regard to the legal consequences of the withdrawal or the return of the goods. The latter does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of that agreement as well.