General terms and conditions of business

General Terms and Conditions

1. Scope of application

The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers

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A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in exercise of their trade, business or profession.

2. Contracting party, conclusion of contract, correction options

The purchase contract is concluded with Lite Venture, van Roode Eismann GbR.

The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You can initially place our products in the shopping basket without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. By clicking on the order button, you submit a binding offer for the products contained in the shopping basket. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.

We will accept your offer within two days by

  • issuing a declaration of acceptance in a separate e-mail or
  • if applicable, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under "Payment").

    • The relevant alternative for you depends on which of the listed events occurs first.

    3. Contract language, contract text storage

    The language(s) available for the conclusion of the contract: German, English, French, Italian

    We do not store the text of the contract.

    4. Subject matter of the contract

    4.1 Product description

    Reference is made to the validity of the respective product description as an integral part of the contract.

    4.2 Product images

    Without prejudice to your statutory warranty rights, we would like to draw your attention to the following special features. If you are unsure, please get in touch with us:

    Due to individual screen configurations (e.g. resolution and brightness), slight deviations between the displayed and the actual product colours are possible.

    With wood products, natural deviations in the grain, structure and colour of the wood are possible.

    4.3 Right of use

    The sketches, drafts, preliminary products, etc. that we may create to fulfil the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of order fulfilment to the contractually agreed extent.

    5 Requirements and handling of customer content

    5.1 Requirements

    If it is necessary for the fulfilment of the order that you transmit content (e.g. texts, data, files) to us, the existing technical possibilities for this and any applicable requirements are based on the respective product description.

    You are solely responsible for the content, including the legality and accuracy of the content you submit. We do not carry out an editorial review of the content before executing the order.

    5.2 Compliance with applicable law

    The content and the products to be created from it must always comply with the applicable legal provisions. In particular, they must not infringe any rights or claims of third parties (especially copyrights, trademarks or other intellectual property rights) and must not contain or serve any purposes that glorify violence, are discriminatory, racist, xenophobic or otherwise immoral or unconstitutional.

    5.3 Exemption

    You shall indemnify us against claims by third parties which they may assert in connection with an infringement of their rights by our contractual use. You shall also assume the necessary costs of legal defence including all court and lawyer's fees in the statutory amount. The indemnification does not apply if you are not responsible for the infringement. In the event of a claim by a third party, you are obliged to provide us immediately, truthfully and completely with all information necessary for the examination of the claims and a defence.

    5.4 Reservation of right of cancellation

    We reserve the right to refuse the order or withdraw from the contract if the content provided by you for this purpose violates legal or official prohibitions or morality or if there is reasonable suspicion in this regard. This applies in particular to the provision of anti-constitutional, racist, xenophobic, discriminatory, offensive, youth-endangering and/or violence-glorifying content.

    6. Montage

    The provision of installation services requires an express agreement.

    6.1  Selection of the service provider

    We shall provide the service at our discretion either in our own person or through qualified personnel selected by us. We expressly reserve the right to have services performed by third parties (subcontractors) who work on our behalf.

    You only have a right to the selection of a specific person to provide the service if and insofar as this is expressly stated in the applicable service description.

    If and insofar as third parties are used to provide services, we remain fully responsible for the fulfilment of the contractual obligations.

    Before engaging third parties, we will check their reliability, suitability in terms of professional training, experience and/or ability to provide the contractual services and oblige them to do so.

    6.2 Access to the installation site

    The product is delivered to the installation site. You are obliged to grant the persons responsible for installation access to the installation site.

    7 Terms and conditions of delivery

    7.1 Shipping costs

    The standard shipping is free of shipping costs from an order value of 49 euros incl. VAT

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    7.2 Delivery options

    We ship the products to the delivery address specified in the order process.

    You generally have the option of picking up the products at Lite Venture, Schlatter Str. 10, 79427 Eschbach, Germany during the following business hours: by appointment

    We do not deliver to packing stations.

    7.3 Delivery by forwarding agent

    Appointment agreement

    In the case of forwarding deliveries, the forwarding company commissioned by us will contact you for the purpose of agreeing a delivery date.

    Delivery location

    Delivery of the goods is limited to the transport and unloading of the goods to the first public kerbside at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless expressly agreed otherwise.

    Cooperation of the recipient

    Unloading and any necessary subsequent transport of the goods to the agreed place of delivery shall be carried out jointly by the forwarding agent driver and the recipient. Information on the packaging dimensions can be found in the offers.

    The following applies to merchants: In deviation from the previous sentence, the recipient is responsible for unloading and any necessary subsequent transport of the goods to the agreed place of delivery.

    8. Payment

    8.1  Prices

    The prices stated at the time of ordering apply. These are total prices and include the statutory value added tax

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    8.2 Payment methods

    In our shop, the following payment methods are generally available to you

    Payment in advance
    If you select payment in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.

    Payment in cash on collection
    You pay the invoice amount in cash on collection.

    Credit card
    Enter your credit card details during the ordering process. Your card will be charged immediately after placing the order

    Apple Pay
    In order to be able to pay the invoice amount via the payment service provider Apple Inc, One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the "Safari" browser, be registered with Apple, have activated the Apple Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions in the order process.

    Google Pay
    In order to be able to pay the invoice amount via the payment service provider Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further instructions during the ordering process.

    PayPal, PayPal Express
    In order to be able to pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. You will receive further instructions in the order process.

    PayPal can offer registered PayPal customers, selected according to their own criteria, further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

    PayPal
    In cooperation with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise specified below, payment via PayPal does not require registration with PayPal. Further information can be found in the respective payment option and in the order process.

    PayPal, PayPal Express
    In order to be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal, legitimise yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed

    PayPal can offer registered PayPal customers, selected according to their own criteria, additional payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment modalities affect your legal relationship with PayPal. You can find further information on this in your PayPal account.

    Credit card via PayPal
    Your card will be charged by PayPal after the goods have been dispatched.

    Purchase on account via PayPal
    Purchase on account via PayPal requires an address and credit check and is sent directly to PayPal.

    Purchase on account via PayPal and Ratepay
    Purchase on account via PayPal requires an address and credit check and is made directly to Ratepay GmbH, Franklinstraße 28-29, 10587 Berlin ("Ratepay").

    Instalment purchase via Creditplus Bank AG
    In cooperation with Creditplus Bank AG, Augustenstraße 7, 70178 Stuttgart, Germany, we offer you the option of instalment purchase. The prerequisite is a successful address and credit check. In addition to our General Terms and Conditions, the General Terms and Conditions of Creditplus Bank AG apply to payment processing. Further information including the GTC of Creditplus Bank AG can be found in the order process.

    9. Retention of title

    The product remains our property until full payment has been made.

    10. Transport damage

    We ship the goods you have ordered insured. This covers any damage that occurs during transport. Please check the outside of the parcel for damage when you receive the consignment. If damage to the packaging is visible, document it with photos before unpacking and ask the delivery person to also record the damage to the packaging. Due to the very good padding and packaging of the goods inside the box, damage usually remains superficial on the box. Damage to the goods themselves must be reported to us immediately after delivery. We kindly ask you to send us photos that document the damage in detail.

     

    11 Warranty and guarantees

    11.1 Warranty for defects

    The statutory liability for defects shall apply.

    11.2 Guarantees and customer service

    We offer a two-year warranty on all products from the date of purchase. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

    12 Liability

    We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents

    • in the event of injury to life, limb or health,
      • in the event of wilful or grossly negligent breach of duty,
    • in the case of guarantee promises, if agreed, or
    • insofar as the scope of application of the Product Liability Act applies.

    In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability shall be limited to the amount of damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
    In all other respects, claims for damages are excluded.