General terms and conditions of business

General Terms and Conditions

1. Scope of Application

The following General Terms and Conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. A business is a natural or legal person, or a partnership with legal capacity, which, when entering into a legal transaction, is acting in the course of its commercial or self-employed professional activity.

2. Contracting Parties, Conclusion of Contract, Opportunities for Correction

The sales contract is concluded with Lite Venture, van Roode Eismann GbR.

The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You may initially add our products to your basket without obligation and correct your details at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. By clicking the ‘Order’ button, you are making a binding offer for the products contained in your shopping basket. Confirmation of receipt of your order will be sent by email immediately after you have submitted your order.

We accept your offer within two days by

• issuing a declaration of acceptance in a separate email or
• where applicable, by our service provider or the selected payment service provider processing the payment transaction. The timing of the payment transaction depends on the payment method selected (see ‘Payment’).

The relevant option for you depends on which of the listed events occurs first.

3. Language of the contract, storage of the contract text

The language(s) available for the conclusion of the contract: German, English, French, Italian

We do not store the contract text.

4. Subject-matter of the contract

4.1 Product description

Please note that the relevant product description forms an integral part of the contract.

4.2 Product images

Without prejudice to your statutory warranty rights, we would like to draw your attention to the following specific points. If you have any queries, please contact us:

Due to individual screen settings (e.g. resolution and brightness), minor differences between the displayed and actual product colours are possible.

In the case of wooden products, natural variations in the grain, texture and colour of the wood are possible.

4.3 Right of use

Any sketches, designs, prototypes, etc. produced by us in fulfilment of the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order to the extent agreed in the contract.

5. Requirements and handling of customer content

5.1 Requirements

Where it is necessary for the fulfilment of the order that you provide us with content (e.g. texts, data, files), the technical options available for this and any applicable requirements shall be governed by the relevant product description.

You are solely responsible for the content, including the lawfulness and accuracy of the content you provide. We do not carry out any editorial review of the content prior to the execution of the order.

5.2 Compliance with applicable law

The content and the products to be created from it must always comply with the applicable legal provisions. In particular, they must not infringe any third-party rights or claims (in particular copyright, trade mark or other intellectual property rights), nor must they contain or serve any content or purposes that glorify violence, are discriminatory, racist, xenophobic or otherwise immoral or anti-constitutional.

5.3 Indemnification

You shall indemnify us against any claims by third parties which they may assert in connection with an infringement of their rights arising from our use in accordance with the contract. You shall also bear the necessary costs of legal defence, including all court and legal fees at the statutory rate. This indemnity shall not apply insofar as you are not responsible for the infringement. In the event of a claim by a third party, you are obliged to provide us immediately, truthfully and in full with all information necessary for the assessment of the claims and for our defence.

5.4 Reservation of the right to withdraw

We reserve the right to refuse the order or to withdraw from the contract if the content you have provided for this purpose contravenes statutory or regulatory prohibitions or is contrary to public decency, or if there is reasonable suspicion to that effect. This applies in particular to the provision of content that is anti-constitutional, racist, xenophobic, discriminatory, offensive, harmful to minors and/or glorifies violence.

6. Installation

The provision of installation services requires an express agreement.

6.1 Selection of the service provider

We shall provide the service, at our discretion, either personally or through qualified personnel selected by us. We expressly reserve the right to have the service provided by third parties (subcontractors) acting on our behalf.

You shall only be entitled to the selection of a specific person to perform the service if and to the extent that this is expressly stated in the applicable service description.

Where and to the extent that third parties are engaged to provide the service, we shall remain fully responsible for the fulfilment of our contractual obligations.

Before engaging third parties, we shall assess them with regard to their reliability, suitability in terms of professional training, experience and/or ability to provide the services in accordance with the contract, and shall require them to comply with these requirements.

6.2 Access to the installation site

The product will be delivered to the installation site. You are obliged to grant the persons commissioned to carry out the installation access to the installation site.

7. Delivery terms

7.2 Delivery options

We dispatch the products to the delivery address provided during the ordering process.

You generally have the option of collecting your order from Lite Venture, Schlatter Str. 10, 79427 Eschbach, Germany, during the business hours listed below: by appointment

We do not deliver to parcel collection points.

7.3 Delivery by courier

Arranging a delivery date

For deliveries by a freight forwarder, the freight forwarder commissioned by us will contact you to arrange a delivery date.

Delivery location

Delivery of the goods is limited to their transport and unloading at the first public kerb of the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless expressly agreed otherwise.

Cooperation of the recipient

The unloading and any subsequent transport of the goods to the agreed delivery location shall be carried out jointly by the carrier’s driver and the recipient. Information on packaging dimensions can be found in the quotations.

The following applies to traders: Notwithstanding the previous sentence, the recipient is responsible for unloading the goods and, where necessary, for their subsequent transport to the agreed delivery location.

8. Payment

8.1  Prices

The prices stated at the time of ordering apply. These are total prices and include statutory VAT.

8.2 Payment methods

The following payment methods are generally available in our shop.

Prepayment
If you select the prepayment option, we will provide you with our bank details in a separate email and dispatch the goods once payment has been received.

Cash on collection
You pay the invoice amount in cash upon collection.

Credit card
You enter your credit card details during the ordering process. Your card will be charged immediately after the order is placed.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (‘Apple’), you must use the ‘Safari’ browser, be registered with Apple, have the Apple Pay function enabled, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed immediately after you place your order. Further information is provided during the ordering process.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have enabled the Google Pay feature, authenticate yourself using your login details and confirm the payment instruction. The payment transaction will be processed immediately after the order is placed. Further information is provided during the ordering process.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself using your login details and confirm the payment instruction. The payment transaction is processed by PayPal immediately after the order is placed. Further information is provided during the ordering process.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the offering of these methods; any additional payment methods offered on an individual basis relate to your legal relationship with PayPal. You can find further information on this in your PayPal account.

PayPal
In collaboration with the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal Services. Unless otherwise specified below, payment via PayPal does not require you to be registered with PayPal. Further details can be found under the respective payment option and during the ordering process.

PayPal, PayPal Express
To pay the invoice amount using the PayPal payment option, you must be registered with PayPal, log in using your credentials and confirm the payment instruction. The payment transaction is processed by PayPal immediately after the order is placed.

PayPal may offer registered PayPal customers, selected according to its own criteria, additional payment methods within their customer account. However, we have no influence over the availability of these options; any additional payment methods offered on an individual basis relate to your legal relationship with PayPal. You can find further information on this in your PayPal account.

Credit card via PayPal
Your card will be charged by PayPal once the goods have been dispatched.

Purchase on account via PayPal
Purchases on account via PayPal are subject to an address and credit check and are made directly to PayPal.

Purchase on account via PayPal and Ratepay
Purchases on account via PayPal are subject to an address and credit check and are processed directly by Ratepay GmbH, Franklinstraße 28–29, 10587 Berlin (“Ratepay”).

Instalment purchases via Creditplus Bank AG
In collaboration with Creditplus Bank AG, Augustenstraße 7, 70178 Stuttgart, Germany, we offer you the option of purchasing on instalments. This is subject to a successful address and credit check. In addition to our Terms and Conditions, the Terms and Conditions of Creditplus Bank AG apply to payment processing. Further information, including the Terms and Conditions of Creditplus Bank AG, is provided during the ordering process.

9. Retention of title

The product remains our property until full payment has been made.

10. Transport damage

We dispatch the goods you have ordered with insurance. This covers any damage incurred during transit. Please check the outside of the parcel for damage upon receipt. If damage to the packaging is visible, please document it with photographs before unpacking and ask the delivery driver to also note the damage to the packaging. Thanks to the excellent padding and packaging of the goods inside the box, any damage is usually limited to the surface of the box. Damage to the goods themselves must be reported to us immediately after delivery. To do so, please send us photographs that clearly document the damage. 

 

11. Warranties and guarantees

11.1 Statutory liability for defects

The statutory liability for defects applies.

11.2 Warranties and after-sales service

We offer a two-year warranty on all products from the date of purchase. Information on any additional warranties that may apply and their exact terms and conditions can be found with each product and on specific information pages in the online shop.

12. Liability

We shall always bear unlimited liability for claims arising from damage caused by us, our legal representatives or our vicarious agents

• in the event of loss of life, bodily injury or damage to health,
• in the event of a breach of duty caused by wilful misconduct or gross negligence,
• in the event of warranty undertakings, where agreed, or
• insofar as the scope of the Product Liability Act applies.

In the event of a breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contracting party may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, liability shall be limited in amount to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.
In all other respects, claims for damages are excluded.