Shipping of bulky goods

We dispatch hardboards, kayaks, tandem kayaks and surf skis that are longer than standard. We carry out a thorough check on the products before dispatch and then pack them very securely to ensure they reach you safely despite the long journey.

We start by using padding materials, followed by sturdy cardboard (Safety Box). We try to pack in a way that conserves resources and therefore also use materials that have already been in use – provided they are clean.

Postage costs for bulky goods within Germany and Austria:

The flat-rate fees we quote for postage costs do not represent the actual price. These are calculated individually by the courier based on the daily rate and delivery address, and are on average 50 per cent higher than the flat rate we quote. This means we cover roughly half the costs.

SUP hardboards: €49

Split kayaks: €49

Kayaks up to 550 cm in length: €99

Shipping of bulky goods to EU countries:

We have extensive experience in shipping safely to most European countries, including islands. As prices for this can vary considerably, we will quote them on a case-by-case basis and then agree them with you. To provide a quote including delivery, we need your postcode and town.

Split kayaks: €49

Kayaks: on enquiry

Enquiries:+49 / 7634 / 3409871 or by email, stating your postcode and town, to: info@liteventure.de

Delivery time and delivery:

Delivery by courier within Germany takes 2–4 working days. The courier delivering your parcel will contact you by telephone 1–2 days before delivery to arrange the handover with you. Delivery to other EU countries may take 6 to 10 working days.

Transport insurance

We send the goods you have ordered with insurance. This covers any damage that occurs during transit. When accepting the parcel, please check the outside of the package for any damage. If there is visible damage to the packaging, please document it with photos before unpacking and ask the delivery driver to note the damage to the packaging as well.

Thanks to the excellent padding and packaging of the goods inside the box, any damage is usually limited to the surface of the box. Damage to the goods themselves must be reported to us immediately after delivery. To this end, please send us photographs that clearly document the damage.

Cancellation and returns of bulky goods such as kayaks, surf skis and hardboards

In the event of cancellation of bulky goods consignments, the customer bears the costs of return postage. The customer is also responsible for ensuring the goods are carefully and securely packed to prevent breakage. The goods will be inspected upon receipt. Deliveries that are not properly packaged or are damaged will be refused. We recommend that you take out transport insurance when returning goods and use the original packaging.

Cancellation is not permitted for used items. Various test centres are available nationwide for testing purposes. In the case of an online order placed without prior consultation, we assume that the customer is familiar with the product or, if unsure about its features, has obtained information at one of the test centres or during a test event.

Delivery to Switzerland

Please feel free to send us an email with your enquiry and we will send you a personalised quote.

For our Swiss customers living not far from Basel, we recommend collecting kayaks or higher-value goods with a net value of €1,000 or more from our shop in the Breisgau Business Park, just 40 km from Basel, near the A5 motorway at Heitersheim. We can provide import forms for VAT refunds.